Thank you for shopping at Taovera.com. We are committed to ensuring your complete satisfaction with our products. Please read the following policy carefully to understand the terms and conditions regarding returns and refunds.
- Return Eligibility
· You have 30 days from the date you receive your item to request a return.
· The item must be in its original, unused, and unbrewed condition, with all original packaging, tags, and labels intact.
· Tea sets must be undamaged, without any signs of wear, scratches, or breakage.
- Non-returnable Items
Due to the nature of our products, we cannot accept returns under the following circumstances:
· Any tea that has been opened, brewed, or consumed.
· For hygiene reasons, any used tea ware.
· Any customized items that do not have a manufacturing defect.
- Return Process
· Please first contact us via email to obtain a Return Merchandise Authorization (RMA) number and the designated return address.
· In your email, please include your order number, the name of the product you wish to return, and the reason for the return.
· We cannot process returns for packages sent back without prior authorization.
- Refunds
· Once we receive and inspect your returned item, we will send you an email notification.
· If your return is approved, the refund will be automatically processed to your original method of payment.
· Please note that the original shipping cost is non-refundable, and you are responsible for the return shipping charges.
- Contact Us
If you have any questions about our return policy or your order, please contact us at:
Email: [18389337@qq.com][yagoujing1314@gmail.com]
